On Kerikya, entering the wrong password five times in a row will temporarily lock your account as a security measure. This is an automatic safeguard designed to protect your account from unauthorised access.
Ways to resolve this:
- Wait 30 Minutes: The lock is usually lifted automatically after 30 minutes, after which you can log in again.
- Reset Your Password: Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes under 2 minutes.
- Contact Support: If none of the above works, email support@kerikya.best with the subject line "Account Locked" or reach out via Live Chat. Providing your registered mobile number will help speed up the resolution.
To avoid this issue in the future Log in with OTP method — no password needed, and no risk of getting locked out.
When a match is cancelled or abandoned on Kerikya, bets are settled according to the following rules:
- Match Fully Cancelled (No Result): If the match is cancelled before it starts, or abandoned due to rain or poor lighting, the full stake for all bets is refunded.
- If the game is interrupted: In cricket, if a result is declared after the minimum required overs are completed (D/L method), bets are settled according to that result. In football, a result is generally valid once a specified number of minutes have been played.
- Suspended Indefinitely: If a match is suspended, Kerikya generally waits 48 to 72 hours. If play does not resume within that window, bets are voided and stakes are refunded.
- Live Betting: Bets on segments that have already been settled will remain valid. Stakes for any incomplete segments will be refunded.
Refunds are generally credited to your account within 24 hours of the incident. For full settlement details and rules Terms & Conditions can be found on the page.
Kerikya offers five responsible gaming tools completely free of charge, and all of them are easy to activate:
- Deposit Limit: Go to Account Settings → Security → Deposit Limit to set a daily, weekly, or monthly limit. Once the limit is reached, no further deposits will be accepted.
- Bet Limit: There is a maximum limit on how much you can stake on a single bet — this helps reduce the risk of placing large bets impulsively. Lowering the limit takes effect immediately; increasing it requires a 48-hour waiting period.
- Session Timer: Enable it from Profile → Session Settings. You'll receive a reminder once the set time is reached.
- Cooling-Off Period: You can take a break anywhere from 24 hours to 30 days. During this period, you won't be able to place bets, but your balance will remain safe. Activate it via Account Settings → Responsible Gaming.
- Self-Exclusion: If you want to step away from betting for an extended period (6 months to 5 years), contact support or submit a request through your account settings. Once activated, it cannot be cancelled before the period ends.
To learn more about Responsible Gaming Responsible Gaming View the page.
Kerikya primarily In decimal format, Odds are displayed in the format most familiar to bettors in Bangladesh.
How to read decimal odds:
- Say a match has Team A's winning odds at 2.50. A ৳100 bet returns: 100 × 2.50 = ৳250 (stake included). Your profit will be ৳150.
- Odds 1.80 a ৳100 bet returns ৳180 if you win — a profit of ৳80.
- The higher the odds, the greater the potential payout — but the market considers that outcome less likely.
- Odds 1.00is the minimum value — odds never drop below this.
Why do odds change? Odds change based on betting volumes, injury news, weather conditions, and how the match is unfolding in real time. In live betting, odds can update with every ball or every minute.
Once you enter your stake in the betslip, your potential winnings are calculated automatically — no need to do the math yourself.
Getting started with cricket betting on Kerikya is straightforward. From the top menu, select "Sports" or "Sports Event" Go to the section and select Cricket.
Popular cricket betting markets available on Kerikya:
- Match Winner: Which team will win the match — the simplest market.
- Toss Winner: Who will win the toss.
- First Innings Runs: Total runs scored in the first innings — Over/Under market.
- Top Batsman/Bowler: Which player will score the most runs or take the most wickets.
- Over-by-Over (Live): Runs scored in each over — available in Live Betting.
- Ball-by-Ball (Live): What happens on the next ball — boundary, wicket, or dot.
Steps to get started: Go to Sports Events and select a match → click the odds on your preferred market → enter your stake in the betslip → confirm. IPL, World Cup, BPL, and other major tournaments are available at all times.
Kerikya offers three levels of account deactivation:
- Cooling-Off (Temporary Break): Deactivate your account for anywhere between 24 hours and 30 days. During this time, you cannot place bets or make deposits. Path: Account Settings → Responsible Gaming → Cooling-Off.
- Self-Exclusion (Long-Term Break): Suspend your account completely for 6 months, 1 year, or 5 years. Once the period begins, it cannot be reversed before it expires. Email support@kerikya.best with the subject line "Self-Exclusion Request".
- Permanent Closure (Account Deletion): To permanently delete your account, contact support. Before submitting your request, make sure your balance is zero and all active bets have been settled. The process is typically completed within 7 business days.
In any of these cases, you should withdraw your available balance before the account is closed.
Deposits at Kerikya are normally credited to your balance within 5–10 minutes. If the amount was deducted but your balance hasn't updated, follow these steps:
- Wait 10–15 minutes: Network congestion can sometimes cause a slight delay. Try refreshing the page.
- Note your transaction ID: Retrieve the transaction ID (TrxID) from your bKash/Nagad/Rocket confirmation. This helps support verify your payment quickly.
- Let us know via Live Chat: Provide your transaction ID, amount, and time. It is usually added manually within 15–20 minutes.
- Email request: Email support@kerikya.best with the subject line "Deposit Issue" and include a screenshot.
Common reasons why deposits get blocked: Sending to the wrong merchant number, bank server downtime, or a deposit amount below the minimum threshold (৳200). Always get your Kerikya deposit number directly from your account dashboard — avoid sending to numbers provided by third parties.